When it comes to free delivery, there are basically three routes that an online retailer can take:
Free delivery on everything as standard
Free delivery if the order is over a certain value threshold
Free delivery as a short-term promotional offer
In our 2010 Online Retail Delivery Report, we noted that only 13% of the retailers had free delivery as standard. [...]
The 2010 Online Retail Delivery Report, sponsored by MetaPack, is now available and so I thought I would write a few posts drilling down on certain aspects of the research.
Today I’m looking at retailers that offer free delivery if the order is over a certain value. 39% of the retailers in our research offered such a thing this [...]
Our 2010 Online Retail Delivery Report, sponsored by MetaPack, was released to the world on Thursday. I noticed someone on Twitter using the word ‘comprehensive’ to describe it and it truly is – 112 pages and enough stats to keep anyone working in e-commerce entertained for hours.
The report will cost £249 from February but we’ve decided to make it free to download [...]
Our Online Retail Delivery Report 2010, sponsored by MetaPack, will be published in 3 weeks. In the introduction, I summarise the key delivery trends that we have seen over the past 5 years, and what we see on the horizon for 2010 and beyond.
One of those trends is the growth of a three-tier basic-standard-premium delivery service. Most retailers [...]
I noticed today that many online retailers have already stopped accepting orders for guaranteed delivery by Christmas. So I had a quick look at the retailers from our Delivery Report research to see who had the latest deadlines.
This was the top 10 from 155 retailers that I checked. ASOS and Amazon are both offering same-day [...]
Exciting news from Snow Valley Towers! We are very pleased to reveal that the 2010 Online Retail Delivery in the UK report, which is sponsored by our friends at MetaPack this year, will be published in January.
And even more excitingly, to mark the occasion we are hosting a launch party at The Groucho Club in London!
Now in [...]
I’ve noticed that many UK online retailers are using free delivery to win sales as the 2009 festive season approaches.
The retailers in the table below were included in our delivery research back in September. All of them have either introduced free delivery on everything during the past few weeks, or they have added or adjusted a ‘free [...]
In September we placed orders on 137 UK retail websites as part of our Delivery & Returns Reports (due out soon). I was encouraged to see that 39% of those sites now allow customers to submit product reviews.
But what surprised me was that only 15 retailers e-mailed us after our purchase to ask for a product review. [...]
Over the past 6 weeks, Snow Valley has been completing our annual research into UK online retail delivery. Just as we did in 2008, 2007, and 2006, orders have been placed on 140 websites and we’ve monitored every aspect of the fulfilment process. The report will be out later this year.
London has been hit by Royal Mail strikes throughout [...]
Here’s a question for you: you’re an online retailer and you can only offer one option to your customers on how they return unwanted goods to you. Which option would you choose*?
Retailer sends a courier to collect the item
Customer has to send the item back by post
Customer has to take the item back to a store
Most [...]