The 2010 Online Retail Delivery Report, sponsored by MetaPack, is now available and so I thought I would write a few posts drilling down on certain aspects of the research.
Today I’m looking at retailers that offer free delivery if the order is over a certain value. 39% of the retailers in our research offered such a thing this [...]
Our 2010 Online Retail Delivery Report, sponsored by MetaPack, was released to the world on Thursday. I noticed someone on Twitter using the word ‘comprehensive’ to describe it and it truly is – 112 pages and enough stats to keep anyone working in e-commerce entertained for hours.
The report will cost £249 from February but we’ve decided to make it free to download [...]
I’ve just finished reading Rocket Surgery Made Easy by Steve Krug, the web usability guru who wrote the celebrated Don’t Make Me Think.
Rocket Surgery Made Easy is a very practical, hands-on guide for anyone interested in running usability tests on their websites. It’s also very short - it only took me 3 hours - so I recommend you read it. However, to try and give [...]
I was really pleased to see this web kiosk in the new Robert Dyas shop that has opened near me in Sheen.
A few years ago I had a really depressing experience in Robert Dyas. We were putting them to the test for our Online Delivery Report in 2006 and I tried to take something bought online back [...]
Marks & Spencer – online sales were up 32% in the 13 weeks to 26 December, although total group sales were only up 2.6% according to their trading statement.
Next – their trading statement shows that Next Directory sales were up 6.8% for the 22 weeks til Christmas Eve, with total sales up 4.6%.
Shop Direct Group – [...]
This made us laugh on a cold and miserable morning – TK Maxx have come up with a viral marketing idea, where women are encouraged to upload a photo of their husband or partner and see them come to life as a catwalk model.
We put it to the test using our very own Snow Valley action [...]