The Snow Valley online retail delivery report is done, all the retailers have been evaluated, and so I can announce the winner of Worst Delivery Policy 2008.
This statement appears on the delivery information pages of a large multi-channel retailer. They are one of the 24% of retailers that offer Saturday delivery - except they might not offer it. It seems that you pay extra but it isn't guaranteed and if the order doesn't arrive then you can't call them until Wednesday. This is worse than not offering it at all.
Catalogue & E-business magazine have devoted the front page of their latest issue to retailers using free delivery at Christmas. In the article, I ask why more retailers don't use free delivery - our report shows that only 11% do so. The report is out next week!